Support for Gardens

Guides for to support garden partners on Candide. Setting up tickets, using the CMS, and more.

13 articles in this collection
Written by Natasia Dobija and Evie

Setting up advance tickets, check-ins, and insights

Using the Candide System

Finding your way around the CMS

Written by Evie
Updated over a week ago

Checking visitors in and out

How to check visitors into your garden with advance tickets or memberships, and manage capacity in your garden.

Written by Evie
Updated over a week ago

Managing Your Candide Profile

Claiming a Business Profile

A guide on how to claim a business profile in Candide

Written by Natasia Dobija
Updated over a week ago

Staff Guides

Searching for an upgrade code

How to check a visitor's upgrade code

Written by Evie
Updated over a week ago

Sending an upgrade and membership code

How to manually send a code to a visitor

Written by Evie
Updated over a week ago

Check-ins purchased on the door

How to check-in a visitor who has bought their ticket at the garden

Written by Evie
Updated over a week ago

Changing a booked date on a ticket

How to amend the visit date on a visitor's ticket

Written by Evie
Updated over a week ago

Searching for a Visitor

How to search for a ticket or membership in the VCMS

Written by Evie
Updated over a week ago

Check-out a visitor

How to check-out a visitor in the VCMS

Written by Evie
Updated over a week ago

Check-in a visitor

How to check-in a visitor using the VCMS

Written by Evie
Updated over a week ago

Trouble Checking-in a Visitor?

What to do if you are unable to check-in a visitor

Written by Evie
Updated over a week ago

Amending a Gifter's details on a Gift Membership

How to amend the Gift giver's name and email address

Written by Evie
Updated over a week ago

How to change the date a gift membership is sent to a visitor

Change the date a gift email is sent via the VCMS

Written by Evie
Updated over a week ago