There may be occasions when Candide Support require your User ID to help you with your query. If so, you can locate it via the following steps.

Step 1

Select the 3 lines in the left-hand corner, beside the search bar.

Step 2

Tap 'Settings' from the menu.

Step 3

Take note of the 6-digit User ID below the 'Account' section.

Step 4

Email the Candide Support team via support@candide.com with this information.

If you need any further help, please do not hesitate to contact our Support Team.


Telephone - 0117 313 6672

Email - support@candide.com

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