If a visitor has not been sent an upgrade or membership code after their visit, check they have a receipt then follow the below steps to send them one.
Go to the VCMS and select 'Codes' from the menu.
On the 'Codes' screen you will find the types of tickets or memberships you can generate a code for and how many per code.
Choosing 'Day Ticket' will send the visitor an upgrade code. This means they will be asked to pay the difference between a day ticket and a membership when entering the code into the Candide app.
If the visitor paid for a membership at the garden but was not sent a code to redeem this, you can send a code that is the full value of a membership. In this case, they will not be asked to pay anything when entering the code in the app.
Enter the visitor's email address and tick 'Send email with code'.
Once sent this will generate a code that will appear in the list below.
If you need any help, contact our Support Team via email@example.com or
0117 313 6633.