About Memberships

Candide Memberships are mobile memberships that you can access online, on your smartphone or with the Candide app.

With a Candide membership, you can access the garden as many times as you like for the 12 months it is valid for.

You can choose how many people you need a membership for. When you choose additional adults, you are asked to provide their names.

Buying a membership

You can buy memberships for some of our partner gardens on the Candide website.

Using your membership

Keep your membership handy on your smartphone and scan it to enter the garden. When you buy your membership, we’ll send you an email so you’ll always know where to find it.

You can use your membership on the Candide website, in the Candide app, and soon with your Apple or Google Pay wallet app.

Using your membership without a smartphone

If you don’t have a smartphone or have trouble accessing your membership, a member of staff will be able to help you at the garden. When you buy a membership, your details are shared with the garden, so they can manage their members. To enter the garden without your membership, you can speak to a staff member, to validate your membership manually.

How your membership works

Your membership has a unique code that changes every day. Staff at the garden will scan this code to validate your membership for entry to the garden. This means that a screenshot of your membership code won’t be valid to enter the garden, unless it was taken the same day. To access your membership even when you don't have an internet connection, use the Candide app. This provides offline access to your membership, so you don’t have to worry about not having an internet connection when you get to the garden.

Contact Candide

If you have any further questions regarding this process, please feel free to contact our Support team.

Telephone - 0117 313 6672

Email - support@candide.com

Did this answer your question?