If you have forgotten your password you can request a password reset form.

To do this open up the Candide App:

Step 1

Tap on: ‘I have an account’.

Step 2

Tap on: ‘I forgot my password’.

Step 3

Enter your email address and tap 'Reset Password'.

Step 4

Please check your email account as we will email you a link, click on this 'Reset Password' link once you receive it. *The link will only be valid for 30 minutes*.

Step 5

Follow the instructions on the web page to reset your password.

Step 6

 Log in to your account.

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