Please make sure you have the most up to date version of the app to avoid any issues.

If you're unable to take or upload photos, check if the correct permissions have been granted.

See the below guides to help grant the correct permissions so you can enjoy Candide.


If you are using an iPhone or iPad here is how to set the permissions on your device:

Step 1

Select Settings on your device

Step 2

Search for and select Candide.

Step 3

Set the permissions for Photos and Cameras to allow Candide access to your camera!

If you are using an Android device, here is how to set the permissions:


Step 1

Select 'Settings' on your device.

Step 2

Select the 'Apps' option.

Step 3

Select Candide

Step 4

Under the permissions, switch on the Camera and Storage options to allow Candide access to take & upload photos.

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